Frequently Asked Questions

Everything you need to know about shopping with Rope Access Equip.

What is the typical shipping timeframe for orders?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.

Are your materials sustainably sourced?

Quality and ethics are our priorities. We partner with manufacturers who adhere to fair labor practices and utilize high-grade, durable fabrics designed for longevity.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.